Returns & refunds

As a consumer buying at a distance in the EU, you may cancel your order within 14 days of receiving it, without giving a reason. Tell us within that window and you then have a further 14 days to send the books back.

To start a return, email support@krmc.shop with your order number. We'll confirm the return address. You don't need a form or a reason.

Every book we sell is a brand-new copy. We don't deal in second-hand stock, so what arrives is unread and unmarked. If a book reaches you in less than new condition, that's a fault on our side and the return costs you nothing — see below.

You're welcome to look at a book the way you would in a shop. Send it back in a condition we can reasonably resell — not annotated, not water-damaged, with any shrink-wrap or seal intact where it had one. If a book comes back in a state we can't sell on, we may reduce the refund to reflect that lost value, and we'll explain exactly why.

We cover the cost of getting the book to you under the terms on our shipping page. The cost of sending an unwanted book back to us is yours to pay.

The exception: if the book arrived damaged, or we sent the wrong title, the return is entirely on us — we'll cover the return postage and refund you in full. That's a fault on our side, not a change of mind.

We refund within 14 days of receiving the return, to the original payment method. You'll get the price of the books plus the standard delivery charge you originally paid, if any.

We refund by the same route the payment came in — a bank transfer back to the account it was paid from. How quickly it lands is down to your bank, usually a few business days.

Your statutory rights are unaffected by anything on this page. If a book is faulty, damaged, or materially not as described, tell us and we'll put it right with a replacement or a full refund, including postage both ways.